Your privacy matters to us. This Privacy Policy explains what information KL Towers Guide ("we", "us", "our") collects when you visit our website, how we use that information, and the choices you have regarding your data.
1. Information We Collect
1.1 Information You Provide
When you use our contact form, you voluntarily provide your name, email address, and the content of your message. We collect this information solely to respond to your enquiry.
1.2 Automatically Collected Information
Like most websites, we may collect certain technical data automatically when you visit, including your IP address, browser type and version, operating system, referring URL, pages viewed, and the date and time of your visit. This data is collected through server logs and, if you consent, through cookies and similar technologies.
2. Cookies
We use cookies — small text files stored on your device — to improve your experience on our site. Specifically:
- Essential cookies: These are necessary for the website to function properly (e.g., remembering your cookie-consent preference). They cannot be disabled.
- Analytics cookies: If you consent, we may use third-party analytics services (such as Google Analytics) to understand how visitors interact with our site. These cookies collect aggregated, anonymised data about page views, session duration, and traffic sources.
- Advertising cookies: If we display third-party advertisements, ad networks may use cookies to serve relevant ads based on your browsing activity across multiple sites.
You can manage your cookie preferences at any time by clearing your browser cookies or using your browser's privacy settings. You may also decline non-essential cookies when prompted by our cookie consent banner.
3. How We Use Your Information
- To respond to enquiries submitted through our contact form.
- To analyse website traffic and improve our content and user experience.
- To detect and prevent security threats or abuse.
- To comply with legal obligations where applicable.
4. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share anonymised, aggregated analytics data with service providers who assist us in operating the website. We may also disclose personal data if required by law or to protect our legal rights.
5. Data Retention
Contact-form submissions are retained for up to 12 months and then deleted. Server logs are retained for up to 90 days. Analytics data is retained in aggregated form for up to 26 months.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You may also have the right to withdraw consent for non-essential data processing. To exercise any of these rights, please contact us via our Contact page.
7. Third-Party Links
Our website may contain links to external sites (e.g., official Petronas Twin Towers ticketing). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
8. Children's Privacy
Our website is not directed at individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal data to us, please contact us so we can delete it promptly.
9. Security
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
11. Contact
If you have questions about this Privacy Policy, please reach out through our Contact page.